前臺服務員包括電話總機話務員,需要面對不能謀面的顧客,解決各類諸如預訂、投訴、疑難等問題,通過聲音也同樣需要表達出禮貌與尊敬。宜昌韋博國際英語分享商務英語接聽電話，讓英語表達更流利。

對話練習

Garden Co. Ltd.Good afternoon.May I help you? 下午好，高登有限公司，你有什么事？ Good afternoon. I' m Li Haiying from Huaxin Computer Company in Wuhan China. I' d like tospeak to someone who is responsible for marketing. We placed an order with you for computers five weeks ago, but we have so far heard nothing about it from you. 下午好！我是*武漢華新計算機公司的李海英。我想與你們公司負責營銷的人員講話。我們在5個星期前向你們公司寄去了一份關于計算機的訂單，但是至今未收到你們公司有關這一份訂單的任何消息。 Oh, dear! It sounds that the delivery is held up somewhere on the line. Just a minute, Mr. Li, I' ll put you through. ?。÷犉饋砗孟袷悄膫€環(huán)節(jié)上把貨物壓了下來。請稍等，李先生，我為你接通電話。 OK. Thank you.謝謝。 I' m sorry there' s no one here in Sales Department at the moment, but I' ll pass on the message and ask them to get straight back to you. I' ll just make a note. Could you give me your name and number? 對不起，李先生，銷售部這會兒沒有人，但我會將這一信息傳給他們，讓他們直接與您聯系。我簡單地記一下，請告訴我您的名字和電話號碼好嗎？ All right. Li Haiying, L? I, H? A? I, Y? I? N? G, Huaxin Computer Company. It' s about an order for 100 computers, model Dell N2ll009. My phone number is 0086-027-68743860. 好吧。李海英，L? I, H?? A? I, Y? I? N? G，華新計算機公司，100臺配置代碼為N2ll009戴爾計算機。我的聯系電話是：0086-027-687438600 You made the order five weeks ago?您是5個星期前訂的貨嗎？ Yes, I did.是的。 Right, sir.好啦，先生。 ? ?